RETURNS/ EXCHANGES
I am an individual artist/small business owner. Due to the nature of handmade items, each piece is unique with variations in size and color. Since each item is fired in a studio, due to the nature of the process of handmade goods, it may be out of my control to get each item to be exactly the same. There are no exchange or refunds. All items are final sale. Shipping costs are non-refundable and return shipping fees are the responsibility of the buyer. Commissioned orders are final as well.
Please be sure to double check your address as Little Match Studio is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender", Little Match Studio is not responsible for any shipping charges or fees. We're happy to ship your package back to a different address, but you will be asked to cover shipping costs for reshipment.
Please be aware that Little Match Studio is not responsible for delayed transit times and damaged products once your order leaves the studio. We have no control over transit times and what happens during transit, Once packages are given to the mail carrier. Should your package become delayed, lost or arrive damaged, a claim will need to be filed with the shipping carrier.
Any and all "return to sender" packages that incur due to a faulty address, business closure or undeliverable address are the responsibility of the customer to pay additional shipping fees to reship.
Once packages leaves our studio it's no longer our responsibility.
RETURNS ARE NOT ACCEPTED SINCE ALL PURCHASES ARE FINAL SALE, THANK YOU FOR UNDERSTANDING.
WHEN WILL I GET MY HANDCRAFTED LITTLE MATCH PIECES?
As soon as payment is received, your Little Match item will be wrapped up and dropped off to be shipped with USPS within 1-3 business days. You will receive a confirmation email once this is complete including a tracking code!
DAMAGED?
If your items are damaged or broken, please email me with photo of the damaged piece, along with the box and packaging attached right away within 48 hours once received. Each piece is packaged safely by me to asure the safest trip for these little match handmade items. Please note that each piece cannot be replicated.